Customer satisfaction and statistical techniques to implement benchmarking in public sector

Academic Article

Publication Date:

2013

Iris type:

1.1 Articolo in rivista

List of contributors:

Guglielmetti Mugion, R; Musella, F

Handle:

https://iris.unilink.it/handle/20.500.14085/3557

Published in:

TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE

Journal