Integrating e-learning in company training programmes: An opportunity to increase the value of internal know-how

Employee training is a need for every company, public corporation and organization. Filling this need requires a strong economic and organizational commitment. Compared with traditional classroom training, e-learning gives increased flexibility in terms of time and place, permitting a reduction of direct and indirect training costs and the optimization of time spent on training. The possibility to personalize training courses lends itself to the fulfilment of learning objectives for a wide range of professional needs in large companies and organizations. Finally, an adequate involvement of company employees in the design, implementation, delivery and assessment phases of e-learning courses represents an opportunity for improvement and development of human resources within the organization itself. With these considerations in mind, the Italian Revenue Agency has chosen to include e-learning in its training programme by implementing a pilot project. This paper will outline the most significant aspects of the pilot project, underlining the choices made in defining the productive process and course didactics. There will also be a description of the contribution made by Revenue Agency experts and the role of e-learning tutors during course delivery, monitoring and assessment.